If you use social media in your personal life, you probably know many social media sites for the connections you make with friends and family. However, beyond those baby pictures and news articles you can also find a lot of potential to grow your business! Here are just a few ways that you can use social media to benefit your personalized print business.

1. Join In On A Weekly Hashtag To Emphasize Aspects of Your Business
One good way to keep yourself posting is to get involved in a weekly hashtag like #ThrowbackThursday. Just be sure to pick one that’s a good fit for your business. Does your print business have a long history? The aforementioned #ThrowbackThursday could be a great way to emphasize that history in a more casual way. #MotivationMonday, on the other hand, could be a great way to show off some inspiring print pieces that could motivate your customers to create something extraordinary for their business.

2. Keep Tabs on Your Competition
If your competitors are on social media, you have a unique opportunity ahead of you to keep an eye on what they’re doing. Are your competitors doing something particularly well, like handling customer service concerns in the semi-public setting of social media? Consider how you can improve your skills to better compete with them.

3. Show the More Human Side of Your Business
If you’re looking to create a more personal connection with your customers, social media can be a great way to show the human side of your business to your customers. It can help put a human face on your business whether you make posts to emphasize the employees your customers will meet at your business, use it as a chance to highlight the way your business helps out in the community, or simply interact with your customers in an informal way. This helps connect your customers emotionally with your business.

4. Create Better Customer Service
Many customer service interactions are going online, and having a social media presence allows you to create great customer service interactions in a space where those interactions could positively influence others. Just make sure you have well-prepared responses when you hit the “post” button, and if things start getting heated be ready to take things offline to talk to your customer.

5. Increase Brand Visibility
Brands large and small reach out to new customers on social media, and according to We Are Social the posts on a brand’s Facebook page reach an average of 10.7% more people than their current follower count. That’s a huge opportunity to make your business more visible!

What do you use social media for in your business? We’d love to see you join the conversation in the comments below.

Many times when you meet a new business connection, whether that person is a fellow entrepreneur or a potential customer, it can be a challenge to fit what you need to into that first conversation. You are busy, and so are they.

Enter the follow-up email!

The follow-up email is probably something that you’re already familiar with, and it’s more than merely a formality. It’s a chance to strengthen the business connection you’ve made and to move that conversation forward, so writing the perfect follow-up email is a great way to do that. Here are our steps to writing the perfect follow-up email.

Step 1: Know What You Want to Achieve
A follow-up email can help support a wide variety of different objectives, and knowing what you want to achieve is an essential starting place. Maybe you want to get more information or the answer to a question you’ve had since you last spoke. Maybe you want to arrange a meeting. Maybe you’re working to finalize a sale after your customer mentioned a purchase they wanted to make. Keep that objective in mind as you write.

Step 2: Jog Their Memory
Making sure that you and the recipient of your email are on the same page is essential, so be sure to begin your email with some context. Remind them of who you are and when you last talked, then be sure to remind them which point you are following up on. For example, if you met a prospective customer at a networking event you could say “I just wanted to touch base with you after meeting you last week at the South Central networking event …”

Be ready for them to not remember talking to you, though—and it’s okay if they don’t! If they don’t remember you, using specific details will help ensure that your follow-up doesn’t come across as a cold email technique.

Step 3: Explain Why You’re Emailing
If you had a previous conversation about a specific product in the last step, you might have already done this. If not, be sure to explain why you’re emailing. Did you discuss a product that you’re hoping to sell them? Did you mention that you would be happy to send them a digital catalog? Did they mention an upcoming brand update for which you have products to recommend? Take a moment to mention it.

Step 4: Include a Call to Action
So what’s next? Let your customer know. Ask them if they are interested in more information or whether you can schedule another conversation in the next week.

Step 5: Wrap it Up and Send!
Now that you’ve got the email written, it’s time to sign it and send it. Before you hit that “send” button, though, take a moment to read it through. You want to be sure that the email is short and to the point, and you want to make sure that it comes across as friendly and professional. After you’ve reviewed, send it their way.

How do you ensure that your follow-up emails are perfect? We’d love to see your tips and tricks in the comments below.

Hosting an event can be a great opportunity to show off your business. A lunch and learn can be a good way to educate your customers about new products or important concepts. An evening dinner could be a good way to make your top customers feel important. An open house could help bring in brand new customers and to build word-of-mouth buzz. However, to make your event effective, it’s important to ask yourself these important questions.

1. Who Is Your Target Audience?
Do you want to encourage your top customers to continue using your business? Do you want to create more sales by bringing in prospective customers? Knowing what audience you’re targeting for your event can help focus your plans and ensure that you’re talking to the right people.

2. What Do You Need?
Once you’ve decided on your audience, make a list of everything you’ll need. Do you need to rent a sound system for a lunch and learn? Do you need to send invitations to your customers? Do you need to prepare a talk? Do you need to have catering or book a venue? No matter what type of event you’re hosting, take some time to make a list of everything you need to do before the event can get started.

3. What Else is Going On?
Have you ever scheduled a trip, only to find out that there was a big event going on at the same time? You will want to avoid creating that kind of challenge for your customers, so it’s a good idea to consider other events that might cause an issue. This will help ensure that your customers don’t have to deal with excessive traffic or challenging parking because of another event in your area, and it helps ensure that they won’t have a conflict that prevents them from attending.

This isn’t just local, though. Consider whether there are out-of-town events that your customers will be attending that might make them unavailable for your event. For example, if you work largely with schools then you wouldn’t want to schedule your event on the same weekend as a state education conference.

4. What Are Your Limitations?
You want to host a great event, but it’s important to know what you can or cannot realistically do. If your schedule is tight, hosting an all-day event might be beyond what you’re able to do at the moment. If your budget is tight, a catered lunch might be more challenging than a coffee hour event. If you have a quick turn between planning and the event itself, you might have to keep the guest list small and the event itself simple.

5. How Are You Going to Get People Through the Door?
Getting people to attend an event is all about how you pitch it to them. If you want to bring in the community, marketing in a local paper could be a good option. If you want to bring in your top customers with a feeling of exclusivity, you might want to invest in an announcement to invite them to your event. And for some audiences, an invitation or marketing pitch might not be enough; you might need to offer food or freebies to get them interested. Whatever your audience, it’s good to plan how you will encourage them to be at your event.

Do you plan events at your business? How do you ensure that they are a success? We’d love to see you join the conversation in the comments below.

You’ve made it past the initial elevator pitch. Your new customer is interested. You’ve scheduled a meeting. You might be tempted to create a big presentation that will take most of your allotted time.

Then your customer calls. Maybe their day just got a lot busier. Maybe the weather looks like it is going to take a turn and they need to be out the door earlier than expected. Maybe they simply needed to shorten your meeting. It’s time to create a presentation that will pack a lot of sales punch into a limited time frame—and Navitor is here to help! Here are our tips for creating a great presentation when time is tight.

1. Start With What You Know—What Challenge are You Solving?
Whether you’ve had a chance to talk with your customer about the challenges their business is facing or you only know a little bit about the market they do business in, focusing on what need you’re fulfilling is an important way to bring focus to your presentation. If the customer mentioned that they are rebranding, for example, take a moment to discuss how ordering updated stationery pieces can help establish that brand. If they are moving to a new location, talk to them about updating signage. And if you’re going in blind, consider using our vertical market kits as a guide for which print pieces might be a good fit for their market.

2. Get Visual
You know how they say that a picture is worth a thousand words? When you don’t have time for those thousand words, embracing visuals can be a great way to pack more information into the presentation. Wherever you can, use graphs to illustrate data or diagrams to illustrate concepts like bleed. Not only do these visuals help your prospective customers understand the information you’re giving them, but they do so at a glance. And if your customer wants a more detailed discussion of the data you’re sharing, consider having a printout of the full information on hand.

And speaking of visuals…

3. Use Samples to Reinforce Information
Samples can be a good way to show your customers what final printed pieces will look like, and having print pieces to look at can help reinforce the information you’re discussing in your presentation. They are especially important if you’re going into your presentation without having had much contact with your prospective customer—samples can give them a great idea of what you can do.

4. End With a Call to Action
Especially when time is tight, having a clear next step in place is key to keeping the conversation going. Whether you’re going to call them in a week to discuss their needs further or they are going to send you their designs for business cards so that you can place the order, make sure that you end the meeting with a clear next step.

How do you create a great presentation when time is tight? We’d love to see you join the conversation in the comments below.