Effective Marketing Strategies For When Budgets are Tight

There are a lot of ways to approach your marketing strategy. You can lean hard on online marketing. You can advertise on television, on the radio, in magazines or newspapers. But all of these methods can be expensive. So how can you market your business when your budget is tight? Here are some effective—and low-cost—marketing strategies that you can use to get the word out about your business.

Work on your Public Relations
If you can make the news, it can be a powerful way to promote your business without making a big impact on your budget. A news story can help raise your profile in the public eye, and a news story feels more authoritative than an advertisement.

How can you get started? Consider a press release. Even if you only distribute the release to local news outlets, a press release is a good way to spread the word about big news at your business. From new locations to new products, there are a lot of pieces of news that could help you connect to the press. And, if you’re looking to make a splash…

Give Back
Giving back to the community is a great way to create a positive reputation for your business and to make the news. Sponsoring an event like a cancer walk, having a collection jar for the local food shelf at your storefront, or even taking some time as a business to volunteer for a good cause can be a good way to give back and to generate goodwill with customers and prospects.

Use What You Already Have
One of the best ways to save money in your marketing strategy is by using what you already have—and you might have more than you think! When you creatively use your existing resources, you can build a strong foundation for your marketing strategy and make your budget even more effective.

If you have a storefront, you have many promotional possibilities before you. Your storefront’s windows are a place to showcase samples or banners to advertise special offers. Your door and windows are a great place to display your logo and store hours. The sidewalk out front is an opportunity for A-frame signs to bring in walk-in traffic.

Talk to Your Suppliers!
One important thing you already have is your suppliers. From free sales kits and samples to digital resources like catalogs and flyers, your supplier might already offer a variety of pieces you can use in your marketing strategy. Navitor does—and we create new flyers every month!

Use Your Budget for What’s Important
No matter what your budget, saving money by using the previous tips can give you more wiggle room in your budget for more expensive marketing options. For example, using supplier sales tools might allow you to invest the time and money you would have otherwise spent in designing your own flyers in advertisement in a local publication instead.

How do you save money on your marketing budget? We’d love to see your tips and tricks in the comments below.

5 Print Products Perfect for Retail Locations

It can be easy to think of a storefront in terms of larger print pieces like signage, but signage is really only the beginning of the print possibilities! If your customer works in the retail sphere, they might be missing opportunities to reinforce their brand in smaller ways. Here are five of our favorite print products that are perfect for retail locations.

1. Pens and Pencils
From signing receipts to taking notes, writing utensils will be used a lot at your customer’s retail location, and having a personalized pen or pencil on hand is a great chance to add another touch of brand recognition to customer interactions. Not only are pens and pencils a good addition to the checkout process, they double as great giveaway items when your customer wants to promote their business.

2. Name Badges
Is your customer looking for a way to bring their branding to every customer interaction? Name badges are a good addition to their print order. Not only can name badges be created to match their branding, signage, and more, but they are a good way to bring branding to the table when employees don’t wear uniforms.

3. Plastic Bags
If your customer is looking for a way to add polish to their retail location, there’s nothing better than a personalized printed bag. These bags are a great way to bring your customer’s brand to every purchase. And with full color plastic bags back in our product offering, your customer has even more versatile print options for their personalized bags.

4. Reusable Bags
If your customer wants to encourage their clients to be more ecofriendly, reusable bags are an increasingly popular option that they might want to consider. With a wide variety of tote sizes available, your customer can choose the size that best matches their product selection. Then they can give these bags to top customers or use them to promote their business in the community.

5. Business Cards
Your customer might not immediately think of business cards when they are ordering print for their retail location, but with a little bit of creativity they will find that business cards are a very versatile print piece. They can, of course, leave business cards near their checkout to encourage repeat purchases or tuck a business card into the bag with purchases.

With creativity, your customers could create even more for their business. They could also use business cards to create a punchcard for a simple rewards program—simply choose a lightweight stock for the card and stamp or punch it at the point of purchase. For boutique settings, business cards could be an ideal product tag. For customers who want to make a big splash with big clients, business cards could be a great canvas for a colorful, high quality coupon or referral card. And if your customer works in a store that offers clothing fittings, business cards could be a good way to mark future fitting appointments.

What print products do your customers in retail love? We’d love to see your suggestions in the comments below.

Winning Marketing Strategies for When You’re Snowed In

winter marketing strategies for personalized print like folders stamps pens letterhead envelopes labels or post it notesWhether it’s icy roads or a sudden snowfall keeping people indoors, doing business with customers in the winter can be a real challenge. And, when you’re faced with inclement weather, it can be a challenge to market to your customers as well. Here are just a few marketing strategies that you can employ even if your customers—or you—can’t make it to your storefront in person.

 

“Start Early!”
If your customers order print for a business that has seasonal services, this is the time to remind them that their marketing should start early. For example, if you work with customers in the lawn care industry, they should be laying the groundwork for new customer relationships before the first blades of grass peek through the snow. Talking to these customers about the necessity of starting early is a good way to boost your business and theirs.

Step Up Your Social Media Game
We talked a lot about your social media strategy last month, and there’s a reason for that. Social media is a great way to reach out to more customers—and it works especially well when inclement weather limits your marketing options. Check out our posts on social media strategy and social media don’ts for more information.

Give Your Customers a Call
Your telephone is a great tool, too! If things have slowed down at your business due to the cold weather, consider giving a call to your top customers or to customers you haven’t heard from in some time.

Make Sure Your Emails are Polished
When your customers are snowed in, email might be the primary way that they reach out to you. Polishing up your email format will help ensure that your communications are a professional alternative to seeing your customers face to face. Consider updating your email signature to include your photo or company logo and using fonts that work well with your branding to add style to your everyday emails. You should also work to ensure that any promotional emails like newsletters look good, too—use photographs and be sure to show the best of what your business has to offer.

And speaking of digital promotions…

Online Options
One of the best ways to market to your customers is to give them a way to browse your product offering without having to brave the snow. One in-depth way to do this is to create a website that allows your customer to order online, but there are small ways to give them online options, too. PDFs of product flyers or customized digital catalogs can both be sent through email and ensure that information about your product offering is only a click away.

Want to get started on these simple online options? You’re in luck—Navitor offers free online flyers and digital catalogs. Visit Zoomcatalog to get started on personalizing your copy of the Navitor catalog or check out our free digital flyers for more information.

How do you promote your business when you’re snowed in? We’d love to see your winning winter marketing strategies in the comments below.

Three Challenging Customers and How to Speak to Their Needs

Every customer that comes to you with a question or concern is unique, but many customers have similar challenges. Whether your customer is angry, is asking a question you don’t have the answer to, or is competing with another customer for your time, sometimes speaking to the current situation is as important as their customer service concern. Here are three challenging customers and how to speak to their needs.

1. The Angry Customer
Anger can be a very challenging emotion to handle when you’re working with a customer, and it’s one you’re bound to find at some point. Some customers are angry because their order isn’t coming together the way they wanted it. Some are frustrated because they are confused by the ordering process. Still others are simply having a bad day.

So how can you turn their anger into a more positive experience? Start by using listening and empathy to get them to a calmer place. Listen to how they’re feeling and acknowledge their frustration, and try to keep yourself from getting defensive. This might help calm them down and it will give you a chance to consider why they are contacting you. Then, once you’ve listened, talk things through to ensure that you’ve heard correctly.

2. The Competing Customers
Trying to help two customers at once can be quite a challenge, and when two customers compete for your attention you might find yourself feeling scattered or stretched too thin. It can also leave your customers feeling frustrated.

One of the most important ways to take care of competing customers is making sure that every customer feels that their question or order is important. If possible, set aside some time to focus on each customer, handling one request first and then the other. Apologize to the customer who is delayed and make sure that they have your undivided attention once you are able to address their needs.

And if your customers are competing for your attention because they both have important orders that need to be printed at the same time, consider making yourself a checklist for each order so you can ensure that you don’t miss anything for either order. Not only will this help you stay organized, it will allow you to keep the two tasks from getting tangled.

3. The Customer Who Wants an Answer You Don’t Have
Sometimes you simply don’t have the answers, and that can be frustrating for both you and the customer. However, the important thing is that you try. For example, if your customer wants to know something about the products you offer that you don’t know immediately, tell them that you will seek out the answer and then follow up in the next few days. They will appreciate your efforts and it gives you a chance to find out the information for yourself.

Have you met these challenging customers? How do you turn these customer service challenges into successes? We’d love to see you join the conversation in the comments below.

What Screwdrivers Can Teach Us About Our Sales Tools

This year, I’ve been trying to get some quick home repairs done. While it might not seem like updating cupboard hardware and tightening hinges have a lot to do with print sales, you’d be surprised how much your tools could teach you! Here are just three of the lessons that the humble screwdriver can teach you about your print sales tools.

1. You Need The Right Tool For The Job
Have you ever needed a screwdriver for a project but could only find a wrench? When the tool you need isn’t the perfect fit, it can be hard to finish your project. And the same goes for sales tools! It’s important that the sales tools that you have are the right fit for the sales tasks in front of you.

One example of the right tool for the job is a sample; samples are great for inspiring your customer to create individual print pieces and showing them how that finished print can be paired with other print pieces to support their business. If they want a more complete look at their stock options, on the other hand, then a swatch book is going to give them a more complete picture of their options and allow them to easily compare colors.

This also goes for digital tools. When you want to highlight a single product, a digital flyer like the ones we make for you is a great option. If you want to give your customer a chance to peruse your entire product offering, though, sending them a digital catalog like a personalized ZOOMcatalog is the way to go.

2. Know How to Use Your Tools On The Move
Sometimes, you and your tools need to travel to where you are needed, and your print sales tools are no exception! Knowing how you will bring your tools from one place to another is an essential part of getting the most out of your sales tools, especially because it’s rare for your print sales tools to come packaged in a handled toolbox.

One way to use your print sales tools on the move is to have a briefcase or bag that you always use to bring your sales tools from one place to another. You can keep your sales tools in this bag if you use them most often when meeting with customers outside your office, or you can keep it on hand for occasional meetings.

3.The Right Tool Really Does Help Get the Job Done
It can be tempting to go in without tools sometimes, but while you could try to remove a screw without pulling out your tool kit you are more likely to be successful with tools at your side. The same goes for print sales! No matter how successful a salesperson you are, print sales tools can help make the process smoother and might even result in higher sales.

Want to add some of Navitor’s free sales tools to your toolbox? We’re happy to help! Whether you’re downloading a flyer or requesting a catalog, we’re happy to provide you with the tools you need to reach out to your customers. If you want to keep up with these sales tools and receive new digital flyers in your inbox every month, please take a moment to sign up for Navitor emails.

Which of our sales tools are your favorites? Tell us about how you use them in the comments below.

New Year’s Resolution: Social Media Tactics You Should Ditch in 2019

Last week we talked about having a social media style guide, and this week we want to share the other side of building a social media strategy: what not to do. Whether the tactics are outdated or simply misinformed, you might have a few strategies that are holding you back. Here are the social media tactics you should leave behind in 2019.

1. Following to Gain Followers
This used to be a very common tactic for making new business connections—just follow prospective customers and they might follow you back—but follows that come out of the blue simply don’t work in today’s social media landscape. Not only will it clutter your feed with posts that might not be relevant to your business, but

2. Relying on Studies More Than Experience
There are a lot of studies out there that will tell you when, what, and how much to post, and they can be a great starting point. However, those studies are primarily based on averages, which doesn’t necessarily reflect your audience as well as it could. Once you’ve taken the time to get to know when your audience is most likely to see your posts and how often they like to see you post, you can leave the studies behind and work to speak to your customers more directly.

And speaking of your customers…

3. Posting Only What You Want
Don’t get me wrong—you are the person who choses what you want to post on your social media, and that shouldn’t change. However, it’s important to remember that you aren’t your primary audience. Your customer is. When you’re considering what to put on social media, you want to make sure that you are posting what would be relevant to your customers.

4. Only Relying on Canned Responses
Social media sites are increasingly used for customer service interactions, which makes quick responses essential. However, if you’re relying primarily on pre-written, “canned” responses you aren’t making the most of these customer service opportunities! Pre-written responses are useful when it comes to common customer questions, but it’s important to adjust them to suit each customer’s situation and to make them more personal.

For example, if you need to move a customer service interaction offline, it can be useful to have a prewritten message like “Thank you for your feedback; we would like to give you a call to discuss this issue further.” However, changing this message to include the customer’s name can make the response feel more personal.

5. Posting All The Time
One of the most challenging things about creating a social media for your business is considering how often to post. Some might advise frequent posts to keep your company in the public eye, but posting too much could drive away the people you’re hoping to connect with. You’re better off posting a few times a day rather than posting hourly during business hours, for example, because it makes each post more impactful.

What social media strategies would you recommend leaving behind? We’d love to see you join the conversation in the comments below.

New Year’s Resolution: Take More Breaks (And How to Do That)

new year's resolution for your personalized print business take more breaks

The start of 2019 is a great time to look back at 2018 and consider how you can improve your work and your business in the next year. And, if the end of your year was anything like ours, you were probably busy during the holiday season. If the holiday rush left you feeling harried, you might want to consider this idea for a New Year’s resolution: taking more breaks.

Why Take More Breaks?
It can be hard to justify taking a break, especially when you’re feeling overloaded, but breaks really do help you work better! In a 2013 article, the New York Times wrote that a strategic break in your day “boosts productivity, job performance and, of course, health.” If you spend too long on one task without giving yourself time to refresh, on the other hand, you might find your energy and your focus flagging.

When Should You Be Taking Breaks? Consider Scheduling them Ahead of Time
If you’re having trouble taking breaks, you probably want to get the most out of the breaks you take. A number of different sources have weighed in on how often you should take a break and how long in order to get the most out of it:

  • One University of Illinois study suggests taking a break once every hour.
  • Magazine suggests taking a break every hour to hour-and-a-half.
  • Desktime, a time-tracking app, says that it’s most effective to take a 17-minute break every 52 minutes.
  • Robert Pozen of the MIT Sloan School of Management suggests taking a break every 75 to 90 minutes
  • The popular Pomodoro Technique is based on taking a short break every 25 minutes and a longer break every 90 minutes or so.

So which of these recommendations should you use? That depends on you and what works best for your business. You could try out each option for a day or two to see which one makes you most productive, you could pick the one that works best with your work load for the day, or create a system of breaks that is entirely your own.

And, once you’ve got a system in place, be sure to follow it. Make those breaks a part of your schedule so that you have time set aside every day to recharge. Put them on your calendar, and, if you have to, set a timer.

Can’t Take A Break from Work? Take A Break From Your Current Task
If you feel guilty about taking a break, you’re not alone. According to one study, most people just “power through” their work day. And sometimes you genuinely can’t get away from your work on a busy day. So what should you do then? Consider taking a break from your current task by changing your focus to another one. You might not be taking off for a walk or a run to a local café, but the change in topic will still give your brain a chance to recharge before you get back to it.

Is taking more breaks on your New Year’s resolution list? We’d love to see your resolutions in the comments below! And be sure to check back next week for another of our New Year’s resolutions that you might want to consider adding to your list.

Check Out Label Sales Tools in 2019

Happy New Year! Now is the time we all say ‘Hello 2019’ and ‘Hello’ to creating this year’s plan to target new label, decal and sticker sales growth. Go ahead and mark it off your ‘to do’ list because Label Works already has the plan taken care of.  Check out our FREE, ready to use sales tools below to see how growing business is really as simple as 1-2-3.

First off, we all know clients love seeing materials that speak directly to their market, day-to-day needs and goals. So why not use a sales presentation that does exactly that? Just use and repeat the steps below for any vertical you’re targeting this year and ta-dah your presentation is ready!

  • Zoom Catalog – Use this resource to re-brand our free marketing pieces with your own company name and logo. Your individual sales reps can also customize these with their contact info. Start with our e-catalog then move to one of our many Sales Flyers. These flyers highlight types of labels, their uses and available options for each market. Simply find the customer type that you’re speaking to, create a PDF of the flyer or print it out and share!
  • Physical Sample Kit – Gone are the days of having to show your customer samples that do not pertain to them and trying to get them to use their imagination to fit them into their world. Our sample kits are designed to include stickers that speak to specific markets. As you open the kit, you can share how every label within it speaks to your customer specifically. Ideas will start flowing! How cool is that?! These kits make a wonderful tool to mail out directly to customers as well.
  • Vertical Market Deck – We all love happy endings! Our vertical market deck, made up of 18 different 5 x 7” post cards, provides you with a success story to share with your customer that is relevant to their industry. Not only that, it is also an end customer facing piece that shares various label ideas and benefits that will help spark additional conversation. How do you use this tool you ask? It’s easy! Simply pick out the card that matches the industry you’re meeting with, pair it with the branded sales flyer and physical sample kit and you have the perfect presentation combination! Keep this tool at your office, in your vehicle or even utilize the e-version that is available to share via email!

One important key to growing sales in this product line is to simply make sure your potential and existing customers are aware that you sell it! Whether you like to call them labels, stickers or decals, we’ve got you covered. Using the above tools, as well as help from your label expert team at Label Works, makes this easy. Happy Selling in 2019! We’re excited to partner with you again this year!

5 Tips For Achieving Your Goals in 2019

Creating and working toward yearly goals is an essential way for you to bring more success to your business, but achieving your goals can seem like a daunting challenge. That’s why we’ve brought together five tips to help you achieve your goals.

1. Know How Much Time You Have
One essential element of making an attainable goal is to give yourself a deadline. Of course, yearly goals are a great way to do this, but good goals aren’t just a year-long endeavor. Consider whether your yearly goals can be broken down into smaller tasks throughout the year or whether some of your smaller yearly goals can be achieved by midyear rather than leaving them for the end of the year.

And speaking of breaking down your yearly goals…

2. Break Things Up
No matter what the large goals you have, they can seem daunting when you look at them as a single, large objective. As a result, it can be a good idea to break those goals down so that you have a smaller, more manageable set of subtasks.

3. Make Sure Your Goals are Measurable
It’s easy to make your goals vague. Maybe you are concerned about failure and are leaving yourself wiggle room in your goals. Maybe you want to make progress in general but are unsure how to measure that progress. However, making your goals measurable is an essential element of ensuring that you can achieve them.

If you’re hoping to add new customers, for example, knowing just how many customers you want to bring in will let you know how you’re progressing throughout the year. If you want to be more consistent about your marketing, make sure you have certain tasks that you must achieve each month.

4. Make Sure Everyone is On The Same Page
Your business’s high-level goals can feel like they don’t connect with every employee’s day-to-day work, but it’s important that everyone knows how their job connects with those goals. No matter what their role, whether they work to market your business or they are working with customers on a daily basis, everyone should have goals that support your business’s goals and should know how their goals support the business.

5. Celebrate Success
Celebrations are great motivation, and celebrating your business’s achievements can help motivate everyone to work harder on their own goals. Celebrations don’t have to be big—breakfast for the team during the last part of a big project or a round of applause at a meeting can still give motivation a boost. No matter how you celebrate, though, that celebration can help everyone at your business keep up their momentum to ensure that you achieve your goals this year.

Need more ideas? Throughout the month of January, we’re going to be bringing you ideas for New Year’s resolutions that you can use in your business. Keep an eye on the blog for more ideas for goals you could pursue throughout the year.

What goals are you working on in your business? We’d love to hear about how you’re working toward achieving them in the comments below!

2019 is Here—Do Your Customers Have The Stamps They Need to Make Their Mark?

Now that January is here, are your customers ready for the year? And, just as importantly, are the stamps and daters they use ready too? Don’t let your customers get stuck without time-saving stamps in 2019. Contact them about ordering—or reordering—the stamps they love to get ready for the New Year.

A New Year, A New Dater Stamp
Now that 2019 is here, one of the most important things your customers might want to update is their dater stamp. Most of our dater stamp bands are good for five years, and their band might be running out. Ordering early will help ensure that they can easily date their documents, paperwork, and more throughout the year. Daters are also a product where buying earlier is a good way to ensure your customer gets the most use out of their purchase—after all,the earlier they order, the more time they’ll save in 2019.

Does your customer want something new out of their dater stamp order this year? They’re in luck! We’ve added Comet and Pullman stock band stamps to our catalog in 2019. These heavy-duty stamps bring together an industrial grade body and a long-lasting band, making them a durable option for daily and repeated use.

Signature Stamps Save Time
Does your customer want to save time on the paperwork they fill out regularly? A signature stamp could be the best option, especially for businesses where one employee will be signing a lot of paperwork or signing for frequent package deliveries. They can scan their signature to create a stamp that replicates that writing without the need to sign every time.

Notary Stamps and Embossers
The New Year is also a great time to ask about new notary stamps for your customers who are certified as a notary public. Because their stamps or embossers need to be updated periodically, checking in with these customers is a good way to make sure they are prepared for the year.

Which stamps are your customers ready to refresh? We’d love to see you join the conversation in the comments below.