53 pages 53-61 General Information GENERAL INFORMATION GENERAL ORDERING INFORMATION Art Charges Minor artwork adjustments can be made with no additional fees applied. This would include items such as slight modifications to size and/or color, name changes, and artwork cleanup (i.e. removing spots from scanned artwork). These alterations should take no longer than 10-15 minutes to complete. Need a little extra help with your artwork? Additional design/layout/color assistance is available for an hourly rate of $75.00 (V). This would include items such as color matching or color separation, logo redraw/manipulation or any additional layout design work needed on artwork. Please call for a quote, and make sure to specify what type of design assistance will be needed. Changes or Cancellations Changes to orders in progress may require additional set-up and/or processing time. Cancellations for orders in progress will require payment for the order. Color Matching Digital full color and sublimation full color processes cannot guarantee a PMS match. Engraving We use laser engraving for our engraving processes. There is no set up charge for engraved items. Manual Handling Fee Manual orders may incur additional handling charges. Contact customer service for additional information. Over/Underruns There is no charge for exact quantity requests. You will only be billed for the quantity on your purchase order. Production Times Production times are stated for each item on their catalog page. Quantities over the last column pricing may require additional production time. For large orders over the listed quantities in the catalog, please expect longer production lead times. For inquiries on production lead times, please contact customer service. Production times do not go into effect until all order details have been received, including artwork, all order information, and proof approval. Proofs • PDF Proof Email: Add 2 working days to the item production when requesting a PDF proof. First proof is FREE of charge. Additional proofs are $15.00 (R). Production time begins after receipt of complete order including proof approval. • Production Sample: physical product proofs are available using customer artwork. These are offered at 10% off the quantity 1 wholesale price for standard catalog items and/or 10% off quantity 1 quoted price for custom products. Standard production times will apply. Please reach out to customer service for assistance. • A complimentary proof may be required for certain orders to ensure satisfaction. Production will begin upon approval of the proof. Quantity Price Breaks Prices listed at various quantity breaks assumes the same standard logo or design on the items and includes variable data personalization such as a name, phone number, or address changes. Rush Orders Rush orders will be accepted as production schedule allows and must be pre-approved. Rush charges and production time are based on the complexity of the order and color match requirements. Minimum daily charge is $25.00 (R) or 10% of order value, whichever is greater. Samples Marketing samples on select catalog products are FREE of charge; standard shipping is NO CHARGE. Third Party Shipping No additional charges apply if you provide us with a valid shipper number. ARTWORK—CREATING AND SAVING FILES Full Color Process Full color products are produced using CMYK. Every element of the file must be colored with process CMYK colors. If RGB or other non-CMYK colors are used in your files the necessary conversions to CMYK will change the appearance of the colors when printed, sometimes dramatically. Create one item sized correctly per document. Artwork must be at least 300 dpi. For highest quality output, 600 dpi is recommended. Accepted file formats include TIF, PDF, EPS or Ai files. Please make sure all fonts are embedded. Do not include any punctuation in the file name and please keep it short as possible. Engraving For engraved items please include; engraving stock # option if applicable, typestyle, upper/lower case imprint requirements and desired engraved imprint location (center, top, bottom, etc.). If no logo will be utilized, providing artwork is not necessary. Artwork must be at least 300 dpi. For highest quality output, 600 dpi is recommended. Accepted file formats include TIF, PDF, or Ai files. Please make sure all fonts are embedded.
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