Frequently Asked Questions
How do I get a “Rich” Black Color?
"Rich Black" has additional CMY ink values that result in a darker tone. To get a Rich Black color you should color your ink values (95, 95, 95, 100).
If you print black alone (0, 0, 0, 100) you may not get the results you expected. This is the same mixture for both flat and raised.
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Why is Print It pricing different from Create It and Order It?
Print It pricing is based on you providing us with a print-ready file that can be passed web-to-print. Because you are uploading a file that requires no
prep work we are able to pass the file directly to our production team. This cost savings is passed on to you.
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Why is Create It pricing different than Print It and Order It?
Create It provides a design studio for you to use. Your completed design is passed to us as a print-ready file that requires
no prep work and can be passed directly to our production team. This cost savings is passed on to you.
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I don't understand how to use your albums and catalogs with Print It and Create It.
Items in our albums and catalogs are for fully customizable traditional orders. All Traditional orders can be submitted through our Order It
function on the site. Orders submitted through Order It are generally more complex and require us to manually work with the order to ensure it is printed to
your standards.
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Do I have to use your templates?
Templates are provided to make uploading your print-ready files faster and easier. If you use our templates your design automatically fits to the
appropriate sizes for bleeds, text lines, etc.
http://www.navitor.com/Resource/Templates.aspx
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The site defaults to Retail Pricing, how do I see my Wholesale Prices?
Under the My Accounts section, choose Account Preferences. Once you make your selection this becomes your default pricing.
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Is everything printed in full color?
Products ordered from Print It and Create It are printed full color. You submit a print-ready order indicating the CMYK values and it is printed as a
processed artwork.
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Can I submit my file with specific Pantone ® colors?
You can submit them as a Pantone® color; our system will automatically convert all of your Pantone® (PMS) colors into CMYK. Prior to submitting your order,
you may want to consult a Pantone swatch book to determine the CMYK color equivalent to your requested PMS color.
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I need to cancel my order.
Due to the speed of processing your web-to-print order, we are unable to cancel your order once you released it. For more information please email us at
orders@navitor.com.
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